Our Risk-Free Online Shopping Policy:
Your satisfaction is guaranteed when you purchase online from AllinAllSports.com.
We offer top quality products at discount price. If you are not satisfied for
whatever reason, with your products, we will give you your money back. See below
for conditions, restrictions and all the details.
100% Guaranteed Satisfaction
We always do all possible effort to delivered your order as
fast as possible. Our normal lead time is 7 to 10 business days. In the holiday
season and the summer vacation season the lead time can be extended as the production
stop and your product order may not be in stock. Don't hesitate to contact us
anytime to confirm the expected delay of your order.
- If you need to cancel your order you must contact us immediately.
Please note, you will receive a return email confirmation if you do
not receive this confirmation within 1 business day please call us at 1-800-397-2795
and speak with a customer service representative.
- If your order has already been shipped and/or received, you may still request
a refund, we guarantee satisfaction! All returnable merchandise must
be sent, freight prepaid, and received by us within 30 days of date of purchase
in its original condition. Upon receipt, we will issue you a full refund (less
all shipping costs). Please include the reason why you do not want the merchandise
please be honest because this will help us improve our products in
the future. Prior to returning merchandise, all return items must have a Return
Authorization (RA) number issued by AllinAllSports.com. Please send us
an email to refund@AllinAllSports.com entitled Refund Request, and we will
issue an RA number and the return address within 2 business days.
- All car mats are not refundable only exchangeable if defect. All gym mats may be upgraded by mats at 2 or 4 velcros depending on stock availability at no charge for the client. All gym mats color may vary slightly from one time to another.
- Please note that all custom products manufactured specifically for you in
the size, color, logo etc.. Cancellations can only be accepted prior to the
beginning of production. These custom products are guaranteed against manufacturing
defects only and cannot be returned for a credit or refund! In certain case,
custom product can be refund with a 15% restocking fee, please contact us
to know if your product is restockable.
- Damaged or defective merchandise can be exchanged free of charge by contacting
AllinAllSports.com within 10 days of receipt of merchandise. If you are
receiving a shipment via motor freight, you must inspect the shipment before
signing the bill of lading. If you notice any damage to the shipment, you
must identify this damage on the bill of lading before signing it.
Important Reception Procedure
There are some important procedures you
need to follow when you receive the shipment specially gym mats, flooring, curtain and padding. Those item are generally shipped by Common Carrier such as UPS Freight, R&L Carriers or FedEx Freight.
When your mat is delivered you will be responsible for the following;
1) Provide personnel to move the merchandise from the truck into the building. The driver
is responsible only to get the merchandise to the end of the trailer. A two-wheel hand truck is usually
the safest way to move the merchandise.
2) Inspect the packages as you unload them from the truck. Since the merchandise may have
been moved on and off of trucks in route, the possibility exists for damage. For flooring mat minor
scratches or nicks to the foam is normal however large punctures, cuts or missing
foam that will effect the performance is not acceptable. We recommend
that you remove and save the plastic bags by cutting the nylon tie and pulling off the
bags. Look over the interior packaging for any signs of damage.
3) If you find anything that is significant you must note the damage on the Bill of Lading
prior to signing. If you note the damage we will be able to file a claim
with the freight company for repair or replacement of the damaged section.
4) If damage is not noted and the merchandise are signed for, you are accepting the merchandise in the
condition received and neither the freight company nor All in All Sports can be held
responsible for the damage. All in All Sports will however work with you to repair any
damage as economically as possible.
5) If you have any questions call us immediately: 1-800-397-2795